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General
Shipping and Policy Information
Regular
shipping
Express shipping
Canada and Mexico; shipping
Other countries; shipping
General Policies
Ship Days
Hours of Operation
NOTE:
Ship time shown is not guaranteed.
Regular
Shipping:
| Device |
Shipping |
method,
ship time* |
| R5-A,
R5-B |
$7.99 |
US
Postal, certified, 7+ days |
| R5-Universal |
$7.99 |
US
Postal, certified, 7+ days |
| R5/FCX/SRS/EMX |
$7.99 |
US Postal, certified, 7+ days |
Express
Shipping:
| Device |
2-3
day* |
1
day* (1
business day) |
| R5-A,
R5-B |
$15.50 |
$28.50
UPS Red |
| R5-Universal |
$15.50 |
$28.50
UPS Red |
| R5/FCX/EMX/SRS |
$15.50 |
$28.50
UPS Red |
| The rates above apply to a single
tool (& adaptor) fitting in a flat rate envelope. Orders
of multiple devices may be too large to fit in the the flat
rate envelope, therefore higher shipping rates will apply. |
Note: We do
not guarantee that the shipper will deliver inside their promised
time frame, nor can we file a claim on your behalf if they deliver
late (they put us through the ringer!)
Canada:
Flat fee of $23.99 total shipping. No rush service available. Delivery
time is approximately 7-10 days*
International
(other than Canada)
Flat fee of $33.50 total shipping. No rush service available. Delivery
time is approximately 10-12 days*
*IMPORTANT
(Ship days)
We ship
daily Monday through Friday. Cut-off time is early, usually around
9am.
General
Policies:
Sorry NO COD's. Note: tools are warrantied from purchase
date. Warranty covers parts and labor. All items are non refundable.
Nicad batteries are not available for cars equipped with SRS (airbag).
Please Allow up to 10 days for regular shipping, 2 /3 day service
is 2 days for major metropolitan areas, 3 days for rural. Credit
card orders must ship to billing address only. Please allow 10-12
days for personal checks to clear.
Hours of
operation: 8:30am
- 5:00 pm California Time, Mon-Fri, Closed Weekends
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